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Still Studio Packet

Our Privacy Policy

Your privacy is important to us at Still Studio Packet

Effective Date: February 20, 2024 | Last Updated: February 20, 2024

Information We Collect

Personal Information You Provide

When you contact us for corporate flower arrangements or gift services, we gather information you choose to share. This covers your name, company name, email, phone, delivery locations, and any particular specifications for your floral needs. We also collect payment details when you place orders, though processing is securely handled by our payment partners.

For corporate clients, we may obtain extra business data like company registration information, preferred delivery times, and budget constraints. This helps us tailor services to fit your business requirements.

Information Collected Automatically

Our site automatically gathers specific technical details when you visit. This includes your IP address, browser type, device details, and how you move through our pages. We use this information to improve performance and to understand how clients discover our services.

Important: We only collect the minimum personal data needed to deliver our floral arrangements and delivery services. Your privacy underpins how we run our business.

How We Use Your Information

We primarily use your personal information to complete flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service needs.

We also use data to enhance our services and the website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.

Order Processing: Managing your flower orders, deliveries, and payment processing
Communication: Responding to inquiries, offering updates, and customer support
Service Improvement: Analyzing feedback and usage patterns to enhance our offerings
Business Development: Creating tailored corporate programs and subscription services

Information Sharing and Disclosure

Still Studio Packet respects your privacy and does not sell your personal information to third parties. We only share information when necessary to deliver our services or when required by law.

Service Partners

We may disclose essential information to trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to safeguard your data and use it solely for the services they perform for us.

Legal Requirements

We may disclose information when required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to shield it. This involves secure data storage, encrypted communications, and restricted access to personal information within our organization.

Secure Storage

Personal information is kept in secure systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transmissions are encrypted to safeguard information while it travels between your browser and our systems.

Limited Access

Only authorized staff who require the data to deliver services can access customer information.

Although we deploy robust security measures, no internet transmission method is completely foolproof. We regularly update our security practices to counter evolving threats.

Your Privacy Rights

You hold important rights concerning your personal data. Depending on applicable laws, you may have the right to access, rectify, delete, or limit how your data is used.

Access: Request a copy of the personal data we keep about you
Correction: Update or fix inaccurate personal information
Deletion: Request removal of personal data (subject to legal retention requirements)
Restriction: Limit how we process your personal data in certain circumstances
Portability: Ask for the transfer of your data in a structured, widely used format

To exercise these rights, reach out to us using the contact details at the end of this policy. We will reply within a reasonable period as mandated by relevant law.

Data Retention

We keep personal data only for as long as needed to deliver our services and comply with legal obligations. Retention durations differ based on the data type and the purpose for which it was gathered.

Typical Retention Periods:

  • Customer contact and order information: about three years after the last service interaction
  • Payment transaction records: roughly seven years for tax and accounting requirements
  • Website analytics data: approximately two years and two months for service improvement analysis
  • Marketing communication preferences: until you unsubscribe or two years of inactivity

Cookies and Website Tracking

Our site employs cookies and related technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies enable us to remember your preferences and assess site performance.

You can manage cookie settings through your browser options. However, disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy applies only to Still Studio Packet and our site. We are not responsible for the privacy practices of external websites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

Policy Updates

We periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we'll adjust the "Last Updated" timestamp at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please get in touch.

Contact Us About Privacy

Still Studio Packet Privacy Team
7 Floral Lane, London
London, United Kingdom SW1A 1AA

Email: [email protected]
Phone: +44 20 7946 0123

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to reply to all privacy requests within a week.